Answers before you deploy

Standard in-stock dedicated servers are usually provisioned within 2-6 hours. VPS, cloud, and hosted app orders are normally automated after payment confirmation, while custom hardware or manual review can take longer.

Yes. Available images depend on the product: VPS and cloud servers show their supported templates, while dedicated servers can use Linux, BSD, Windows Server, rescue mode, or custom ISO workflows where supported.

Dedicated servers include out-of-band management where available. VPS and cloud services include control-panel workflows for power actions, reinstall, and service details.

Yes. We can coordinate multi-server projects with consistent OS images, private VLANs, IP assignments, firewall rules, and a planned handoff window.

Yes. Custom RAM, NVMe/SATA layouts, RAID, GPU, higher uplinks, and dual-CPU builds are available where inventory and supplier lead times allow.

KVM VPS and dedicated servers can use rescue mode and custom ISO flows where the platform supports them. OpenVZ-style services use template-based Linux images.

Most services include baseline network protection. Enhanced filtering or custom mitigation can be quoted for public apps, game servers, VPN endpoints, and higher-risk workloads.

Additional IPs are subject to availability, justification, registry policy, and abuse history. They may carry a recurring monthly charge.

Private VLANs, private networking, or cross-connect style designs are available on supported products and locations.

BGP sessions are available for eligible customers and routes, usually for /24 or larger IPv4 announcements or equivalent IPv6 allocations.

Port speeds depend on product and location. VPS commonly starts at 1 Gbps, while dedicated and custom projects can support higher uplinks where available.

Yes. Share your user geography, latency needs, compliance constraints, and traffic profile; we will recommend practical cities.

No. Payments are final and non-refundable except where mandatory law requires otherwise or Hosthink expressly agrees in writing.

Most services are billed monthly. Longer terms or committed infrastructure projects can be arranged when the product and capacity allow it.

Bandwidth above the included monthly quota may be billed at USD 0.03 per GB unless your order states a different rate.

Invoices follow the currency and payment method configured in the customer portal. Currency conversion may be applied by WHMCS, payment processors, or your bank.

Services may be suspended for unpaid invoices, failed verification, abuse, chargebacks, legal risk, or breach of the Acceptable Use Policy.

Yes. Cancellation stops future renewal when completed before the renewal date, but it does not refund the current billing period.

Support is best effort with a target first response within 24 hours. Outages, security incidents, billing blocks, and abuse cases may be triaged faster.

Support covers Hosthink platform availability, provisioning, billing, network reachability, account access, and product features we directly operate.

Unmanaged servers do not include custom software administration. Managed app products include support for the hosted application layer described in the product.

Send abuse reports to abuse@hosthink.net with IPs, URLs, timestamps, time zone, logs, and headers where available.

Migration help is available as a best-effort or quoted professional service depending on scope, source platform, and deadline.

Standard support is handled through written channels so every request remains trackable. Enterprise arrangements can define additional escalation paths.